Recover your account
To recover your account, follow these steps:1
Open the recovery page
In your browser, go to https://auth.datum.net/id/recover.You also reach this page from Recover your account on the sign up screen when your address already has an account, and on the No sign-in method available screen.
2
Request a recovery link
On Recover your account, enter your email address and click Send recovery link.If an account exists for that address, Datum sends you an email with a recovery link and a code. The Check your email screen stays open in your browser.
3
Open the link or enter the code
Do one of the following:
- To set up the new passkey on another device, such as your phone, open the link in the email on that device. On Set up a new passkey, click Continue.
- To set up the new passkey on the device you’re using, enter the code from the email in the Code field on Check your email, and click Continue. The code works only in the browser where you requested it.
4
Register your new passkey
Click Register passkey and confirm with your fingerprint, face, or device PIN.On Name your passkey, keep the suggested name or enter your own, and click Save. You can’t rename a passkey later, so pick a name that tells you which device it’s on.
5
Sign in
Datum returns you to the sign-in screen with the notice “New passkey added. Sign in with it below.” Sign in with your new passkey.
Limits
The link and the code each work once and expire after 1 hour. Use the most recent email, and wait a while before you request another link if you’ve asked for several in a row. An expired or used link shows This link is invalid or has expired. Click Request a new link to start again. A wrong or expired code shows “That code is invalid or has expired. Check the email, or start over.” Check that you used the code from the most recent email. If it has expired, click Wrong address? Start over and request a new link. If you never finished creating your account, you get an email with the subject “Verify your email address for Datum” instead of a recovery email. Follow it to create your passkey.After you recover
Remove the passkeys from any device you lost, so no one can use them to sign in to your account. For the steps, see Remove a passkey.If you still can’t get in
If the email doesn’t arrive, or recovery doesn’t work for your account, contact support@datum.net. Support can send you a recovery link. That email contains a link only, with no code, so open it on the device where you want your new passkey.What’s next
- To add a passkey on another device as a backup, see Manage passkeys.
- To sign in with your new passkey, see Sign in.